Pursuant to art. 52 and ss. of the Consumer Code, the Customer who qualifies as a "consumer" pursuant to the Consumer Code has the right to withdraw from the Contract at his discretion, without any penalty, within 14 (fourteen) working days starting from the day of delivery of the Products.

The consumer customer can exercise this right through the appropriate procedure provided on the Site in the reserved area "right of withdrawal", following the relative instructions.

In case of exercise of the right of withdrawal, the Products must be returned to the location indicated in the specific manner by Capriccivenezia.com, in their original condition, complete with all their parts, accessories, documentation and with the relative packaging, which must be kept intact as far as possible.

The costs for returning the Products will be borne exclusively by the Customer, in accordance with the provisions of art. 67, paragraph 3, of the Consumer Code (Legislative Decree no. 206/2005), and in the light of the ruling of the Court of Justice with the sentence given in the procedure C-511/08 (concerning the protection of consumers and the of withdrawal in contracts concluded at a distance), following the exercise of the right of withdrawal; the responsibility of the Products will remain with the Customer until they are returned to Capriccivenezia.com.

As soon as possible or at the latest within 14 (fourteen) working days following the validation of the return operation of the Product / s by Capriccivenezia.com, the latter will refund the price to the Customer. Net of expenses.

Unless otherwise agreed between the parties, the Customer cannot exercise the right of withdrawal, inter alia, in the following cases: - the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk to deteriorate and / or expire rapidly; - in all other cases provided for by law, with particular reference to art. 59 of the Consumer Code. In any case, the right of withdrawal is excluded if the Product has been handled in a different way from what is strictly necessary to establish its nature, characteristics and functioning.